Billing & Subscription
Billing & Subscription
By Ina1 author11 articles
Subscription
Everything you need to know about your Shipcloud subscrition
- Can I change my subscription later?Upgrade or downgrade your Shipcloud subscription anytime and choose the pricing plan that best fits your shipping volume and business needs.
- If I upgrade/downgrade my current pricing plan will it affect the notice period?Changing your Shipcloud pricing plan starts a new monthly billing period immediately and may affect your cancellation notice period.
Billing
Everything you need to know about billing with Shipcloud
- How does billing work with Shipcloud?Learn how Shipcloud billing works, where to find invoices, how shipping fees and surcharges are charged, and how to download billing reports.
- What are the charges for using Shipcloud?Shipcloud costs include subscription and transaction fees, plus shipping label charges based on carrier, parcel size, weight, and destination.
- Is there a set-up fee for Shipcloud?Most Shipcloud integrations and carriers have no setup fee, so you can start shipping quickly with your chosen subscription and carriers.
- What other costs may be incurred?Learn about possible additional Shipcloud costs, including carrier surcharges, customs handling fees, and extra processing charges.
- Which payment methods can I use with Shipcloud?Shipcloud supports credit card and PayPal payments for all new customers, with invoice payment options available upon request.
- When will I be billed for my shipping labels?Shipping labels are billed when booked in Shipcloud or created via API, with charges usually invoiced at the end of the monthly billing period.
- Can I review or download past invoices?View and download past Shipcloud invoices anytime in your account, or request older invoices directly from the support team.
- How and when are surcharges calculated?Learn how Shipcloud and carriers calculate shipping surcharges, when extra fees apply, and where to review recalculations in your account.
- Why are there additional charges on my bill?Additional charges may apply for oversized shipments, incorrect package details, address corrections, or carrier handling surcharges.