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Billing & Subscription

Billing & Subscription

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Billing

Everything you need to know about billing with Shipcloud

How does billing work with Shipcloud?Learn how Shipcloud billing works, where to find invoices, how shipping fees and surcharges are charged, and how to download billing reports.
What are the charges for using Shipcloud?Shipcloud costs include subscription and transaction fees, plus shipping label charges based on carrier, parcel size, weight, and destination.
Is there a set-up fee for Shipcloud?Most Shipcloud integrations and carriers have no setup fee, so you can start shipping quickly with your chosen subscription and carriers.
What other costs may be incurred?Learn about possible additional Shipcloud costs, including carrier surcharges, customs handling fees, and extra processing charges.
Which payment methods can I use with Shipcloud?Shipcloud supports credit card and PayPal payments for all new customers, with invoice payment options available upon request.
When will I be billed for my shipping labels?Shipping labels are billed when booked in Shipcloud or created via API, with charges usually invoiced at the end of the monthly billing period.
Can I review or download past invoices?View and download past Shipcloud invoices anytime in your account, or request older invoices directly from the support team.
How and when are surcharges calculated?Learn how Shipcloud and carriers calculate shipping surcharges, when extra fees apply, and where to review recalculations in your account.
Why are there additional charges on my bill?Additional charges may apply for oversized shipments, incorrect package details, address corrections, or carrier handling surcharges.