Platform
Everything you need to know regarding your Account at Shipcloud
By Ina and 1 other2 authors32 articles
First Steps with Shipcloud
Register - integrate - get started!
How does Shipcloud work?Choose the right Shipcloud subscription for your shipping volume and preferred carriers. Integrate easily via plugin or API, connect your own carrier accounts, and start shipping instantly with top carriers…
Account setup with our onboarding guideSetup your account and follow the Shipcloud onboarding guide to quickly set up shipping, tracking, API integration, and live labels.
Step 1: Choose your subscription and activate your accountChoose your Shipcloud subscription, activate your account with billing and payment details, and start creating live shipping labels instantly.
Step 2: Complete your account settingsCustomise your Shipcloud tracking page, emails, and shipping labels with your logo, colors, and branding for a seamless customer experience.
Why do I need to enter my payment details for the subscription?Payment details are required to activate your Shipcloud subscription, manage monthly billing, and create shipping labels using Shipcloud business rates.
Can I try Shipcloud for free?Test Shipcloud free for one month with no monthly or transaction fees, then continue seamlessly with the subscription plan that fits your shipping needs.
Easy integrationSimple connection to to 130+ shop, ERP, inventory management, marketplace, checkout and fulfillment systems
How can I contact Shipcloud?Contact Shipcloud easily via email or the help button in your account to get fast support for questions, setup, or shipping issues.
Shipping via Shipcloud business rates: Where can I find a price list for shipping labels?View current Shipcloud shipping rates for DHL, DPD, and UPS directly in your account after free registration and compare prices instantly.
Shipping via Shipcloud business rates: How do I find the prices for the shipping labels?Check Shipcloud shipping rates for DHL, DPD, and UPS directly in your account, during label creation, or via API request.
Shipping via Shipcloud business rates: How do carriers calculate shipping costs and when is the volumetric weight used?Learn how carriers like DHL, DPD, and UPS calculate shipping costs, including package dimensions, actual weight, and volumetric weight.
General Settings
General settings
How do I change my billing address?Update your Shipcloud billing address anytime in your account settings under “Billing” with just a few clicks.
How can I change my payment method?Change your Shipcloud payment method anytime in the Billing section and choose between credit card, PayPal, or request invoicing options.
Individual design settings in ShipcloudCustomise your Shipcloud tracking page, emails, returns portal, and shipping labels with your branding, colors, contact details, and logo.
How can I customise my shipping labels and tracking to suit my online store design?Customise your Shipcloud shipping labels, tracking page, and emails with your logo, brand colors, personalised texts, and multilingual support.
Where can I add my shipping address?Add your shipping and return addresses in your Shipcloud account or directly in your plug-in or integration settings for seamless label creation.
How can I configure email notifications for my customers?Configure automated customer email notifications in Shipcloud and customise tracking emails and pages to match your online store branding.
How do webhooks help me respond automatically to Shipcloud events?Use Shipcloud webhooks to receive real-time shipping updates, automate workflows, and display live tracking information in your online store.
Individual settings for your trackingCustomise Shipcloud tracking pages and emails with multilingual texts, branded designs, and personalised customer communication settings.
Can I change the language of my Shipcloud account?Change the language of your Shipcloud account easily from German to English, Dutch or Spanish.
How do I change my customer details?Update your Shipcloud customer details, shipping addresses, and billing information easily in your account settings at any time.
Billing & Subscription
Billing & Subscription