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General Settings

General settings

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How do I change my billing address?Update your Shipcloud billing address anytime in your account settings under “Billing” with just a few clicks.
How can I change my payment method?Change your Shipcloud payment method anytime in the Billing section and choose between credit card, PayPal, or request invoicing options.
Individual design settings in ShipcloudCustomise your Shipcloud tracking page, emails, returns portal, and shipping labels with your branding, colors, contact details, and logo.
How can I customise my shipping labels and tracking to suit my online store design?Customise your Shipcloud shipping labels, tracking page, and emails with your logo, brand colors, personalised texts, and multilingual support.
Where can I add my shipping address?Add your shipping and return addresses in your Shipcloud account or directly in your plug-in or integration settings for seamless label creation.
How can I configure email notifications for my customers?Configure automated customer email notifications in Shipcloud and customise tracking emails and pages to match your online store branding.
How do webhooks help me respond automatically to Shipcloud events?Use Shipcloud webhooks to receive real-time shipping updates, automate workflows, and display live tracking information in your online store.
Individual settings for your trackingCustomise Shipcloud tracking pages and emails with multilingual texts, branded designs, and personalised customer communication settings.
Can I change the language of my Shipcloud account?Change the language of your Shipcloud account easily from German to English, Dutch or Spanish.
How do I change my customer details?Update your Shipcloud customer details, shipping addresses, and billing information easily in your account settings at any time.