Platform
Everything you need to know regarding your Account at Shipcloud
First Steps with Shipcloud
Register - integrate - get started!
How does Shipcloud work?
Account setup with our onboarding guideHow to set up your Shipcloud account quickly and easily
Step 1: Choose your subscription and activate your accountHere’s how to successfully register with Shipcloud and activate your account.
Step 2: Complete Your Account SettingsCustomize Your Account Settings (Includes: Design, Notifications, API Key, Label Formats, references to design and returns portal articles, plus videos from Leonie)
Why do I need to enter my payment details for the subscription?
Can I try Shipcloud for free?Do you have a pricing plan with no monthly standing charge?
Easy integrationSimple connection to to 130+ shop, ERP, inventory management, marketplace, checkout and fulfillment systems
How can I contact Shipcloud?
Shipping via Shipcloud business rates: where can I find a price list for shipping labels?Shipping rates for DHL, DPD and UPS by using the Shipcloud-Account
Shipping via Shipcloud business rates: how do I find the prices for the shipping labels?Shipping label prices in the Shipcloud Account
Shipping via Shipcloud business rates: how do carriers calculate shipping costs and when is the volumetric weight used?Calculation basis for shipping costs and freight rates
General Settings
General settings
How do I change my billing address?
How can I change my payment method?
Individual design settings in ShipcloudReturn portal, tracking page and tracking emails in your own design
How can I customize my shipping labels and tracking to suit my online store design?
Where can I add my shipping address?
How can I configure email notifications for my customers?
How do webhooks help me respond automatically to Shipcloud events?
Individual settings for your trackingMultilingual tracking pages and tracking emails
Can I change the language of my Shipcloud account?
How do I change my customer details?
Billing & Subscription
Billing & Subscription
