shipcloud

Ina Kahl

Jan Stubenrauch

Brunhilde Krönung

Everything you need to know regarding your Account at Shipcloud

Platform

How does Shipcloud work?

How to set up your Shipcloud account quickly and easily

Account setup with our onboarding guide

Here’s how to successfully register with Shipcloud and activate your account.

Step 1: Choose your subscription and activate your account

Customize Your Account Settings (Includes: Design, Notifications, API Key, Label Formats, references to design and returns portal articles, plus videos from Leonie)

Step 2: Complete Your Account Settings

Why do I need to enter my payment details for the subscription?

Do you have a pricing plan with no monthly standing charge?

Can I try Shipcloud for free?

Simple connection to to 130+ shop, ERP, inventory management, marketplace, checkout and fulfillment systems

Easy integration

How can I contact Shipcloud?

Shipping rates for DHL, DPD and UPS by using the Shipcloud-Account

Shipping via Shipcloud business rates: where can I find a price list for shipping labels?

Shipping label prices in the Shipcloud Account

Shipping via Shipcloud business rates: how do I find the prices for the shipping labels?

Calculation basis for shipping costs and freight rates

Shipping via Shipcloud business rates: how do carriers calculate shipping costs and when is the volumetric weight used?

First Steps with Shipcloud

How do I change my billing address?

How can I change my payment method?

Return portal, tracking page and tracking emails in your own design

Individual design settings in Shipcloud

How can I customize my shipping labels and tracking to suit my online store design?

Where can I add my shipping address?

How can I configure email notifications for my customers?

How do webhooks help me respond automatically to Shipcloud events?

Multilingual tracking pages and tracking emails

Individual settings for your tracking

Can I change the language of my Shipcloud account?

How do I change my customer details?

General Settings

Billing & Subscription

Cancellation period for standard Shipcloud subscriptions

How long is the contract or notice period?

How to upgrade or downgrade your Shipcloud account

Can I change my subscription later?

If I upgrade/downgrade my current pricing plan will it affect the notice period?

Everything you need to know about your Shipcloud subscrition

Subscription

In this article, you will learn more about your invoices as well as the surcharges billed by the carriers.

How does billing work with Shipcloud?

What are the charges for using Shipcloud?

How to find out the set-up costs for the Shipcloud connection

Is there a set-up fee for Shipcloud?

What other costs may be incurred?

Which payment methods can I use with Shipcloud?

How to create chargeable parcel labels or prepare shipping labels first

When will I be billed for my shipping labels?

Can I review or download past invoices?

How and when are surcharges calculated?

Why are there additional charges on my bill?

Everything you need to know about billing with Shipcloud

Billing

Find answers and get help from Intercom Support and Community Experts

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