Shipping

Everything you need to know about shipping

By Ina and 1 other2 authors85 articles

Carrier

Everything you need to know about the integrated carrier at Shipcloud

DHLShipping via Shipcloud business rates or with own contract_{14 articles}

DPD - Web Connect and iloxx (My DPD BusinessShipping via Shipcloud business rates or with own contract_{8 articles}

UPSShipping via Shipcloud business rates or with own contract_{11 articles}

ANGELShipping with own contract_{2 articles}

Cargo InternationalShipping with own contract_{2 articles}

Deutsche PostShipping with own contract_{3 articles}

DHL ExpressShipping with own contract_{2 articles}

GLSShipping with own contract_{5 articles}

HermesShipping with own contract_{3 articles}

PARCEL.ONEShipping with own contract_{2 articles}

GO!Shipping with own contract_{1 article}

Post ATShipping with own contract_{1 article}

Post NLShipping with own contract_{1 article}

AsendiaShipping with own contract_{4 articles}

Ship

Start shipping via Shipcloud

In which format are the shipping labels available?Learn which shipping label formats are available in Shipcloud, how to configure DIN A5 or DIN A6 labels, and print them correctly.

Things to know about your shipping via Shipcloud business ratesLearn everything about shipping via Shipcloud business rates, including carriers, returns, customs, billing, surcharges and key conditions.

Can I drop off my packages at a parcel shop?Find out where to drop off DHL, DPD and UPS shipments created via Shipcloud business rates and review parcel shop size and weight limits.

Can I book an additional insurance for my parcels?Learn when additional parcel insurance is available, which carriers support it, and how to book declared value coverage via Shipcloud.

Where can I find an overview of the (additional) services integrated by Shipcloud?Find an overview of all shipping methods, additional services and carrier integrations available through Shipcloud.

From which countries can I use Shipcloud?Learn how to use Shipcloud for shipping outside Germany and discover which carriers are available by country with your own contract.

Which countries can I ship to?Find out which countries you can ship to with Shipcloud and what to consider when sending parcels outside the European Union (EU).

Can I use my shipping carrier contract with Shipcloud?Learn how to connect your own carrier contracts to Shipcloud and ship using your negotiated rates, services and shipping conditions.

How does the cooperation with the carriers work?Learn how Shipcloud works with carriers, whether you ship via your own contracts or use Shipcloud business rates for DHL, DPD and UPS.

Brexit: What online retailers need to know when shipping to the United Kingdom

Carrier News Ticker - Latest information from shipping service providersCurrent notifications regarding shipping restrictions or important information from shipping service providers

Which carriers can I use?Discover which carriers are available with Shipcloud, including DHL, DPD, UPS and additional carriers you can connect with your own contract.

Pickup Point Selection

How to create Pickups for your shipments.

How do I request a pickup?Learn how to request parcel pickups with Shipcloud, which carriers support them, and when to schedule collections for your shipments.

How do I request a pickup for express shipments?Find out how to request pickups for express shipments with DHL Express, GO!, UPS and DPD, and learn about available collection options.

Which address will be used as the pickup address?Learn which address is used for parcel pickups when booking via the Shipcloud account, plug-ins, integrations or API requests.

Are there additional charges for pickups and collections?Find out whether parcel pickups incur additional costs when shipping via Shipcloud rates or your own carrier contracts.

Can I create a list of my shipments at the end of each day?Create and print a daily shipment list in Shipcloud, including tracking data, parcel details and proof of handover for pickups.

Shipping via Shipcloud business rates: are regular pickups possible?Learn how to arrange a regular DPD pickup via Shipcloud rates, including minimum volume requirements, setup process and costs.

Track

How to track your shipments

How can the parcel receivers track their parcels?Automatically notify customers about shipment updates by email and enable parcel tracking through carrier tracking numbers and websites.

How can I track a parcel?Track your parcels using the carrier tracking number or Shipcloud shipment ID and receive automatic email updates on shipment status.

Can I filter my sent shipments by delivery status?Filter shipments in the Shipcloud webUI by delivery status, destination ZIP code, shipping service or delivery issues for faster tracking.

Customs

Everything you need to know about customs

Tips for creating a customs declaration (CN 22/CN23) with ShipcloudLearn how to create customs declarations (CN22/CN23) in Shipcloud, which documents are required and what to consider for dutiable shipments.

What do I have to keep in mind regarding customs?Learn which customs documents are required for dutiable shipments and how to create customs declarations and invoices with Shipcloud.

Return

Description of

How can I create returns with Shipcloud?Create return labels via the Shipcloud API, account, return portal or return solution, with support for multiple carriers and countries.

Shipcloud Return Portal

Helpful tips for setting up the return portalESet up and customise your Shipcloud return portal, choose carriers, define return addresses and create a branded returns experience.