Shipcloud supports a variety of return journeys for customer returns. These return journeys allow you to support different return use cases.
Return process
The return journeys cover 4 main processes:
Process | Description |
Initiate | Enable customers to initiate a return in your shop system or in the return app. |
Ship | Power your logistics team to be in control of cost-effective and sustainable shipping in the return app. |
Receive | Power your warehouse team to receive returns in the operations app. |
Settle | Power your customer service team to handle refunds, and vouchers in the return app and your backend system. |
These 4 main processes support 6 different return journeys. These return journeys can be used with APIs and apps on the Shipcloud platform.
Return journeys
Shipcloud supports 6 common return journeys that can be used with our API or App:
Return journey | Type | Process start | Process end | Description |
Ship | API | Ship | Ship | Generate the return shipping label for a return in your shop system. |
Ship to Receive | API | Ship | Receive | Generate the return shipping label for a return in your shop system. Receive the return through the operations app. |
Ship to Receive to Settle | API | Ship | Settle | Generate the return shipping label for a return in your shop system. Receive the return through the operations app and automate refunds and vouchers in the return app. |
Initiate to Ship | App | Initiate | Ship | Enable customers to initiate returns and create return labels using the return app. |
Initiate to Ship to Receive | App | Initiate | Receive | Enable customers to initiate returns and create return labels using the return app. Receive the return through the operations app. |
Initiate to Ship to Receive to Settle | App | Initiate | Settle | Enable customers to initiate returns and create return labels in the return app. Receive the returns through the operations app and automate refunds and vouchers within the return app. |
You can use any of these return journeys for a specific return use case, providing you with maximum flexibility for your return process. Depending on your subscription, you can set up one or multiple return journeys in your Shipcloud account.
Integration
Each return journey requires integration with the platform.