The Shipcloud app supports automated settlement (e.g. refund), providing you with a customer-centric return solution.
Settlement
Settlement is supported in 3 ways:
Type | Description |
Settlement proposal | Settlement proposals provide you with the flexibility to offer various reimbursement methods to your customers, covering your processing costs per return. By utilizing settlement proposals, you can tailor reimbursement options to meet both your operational needs and the preferences of your customers, enhancing overall satisfaction and efficiency. |
Settlement memo | Based on the setup of the return policy, the system creates a settlement memo to settle the return with a refund, store credit, or exchange. The settlement amount is automatically calculated based on flexible business rules. |
Instant refund | You can configure an external payment provider to offer instant refunds to your customer. |
Integrated return process
By integrating the operations app for receiving, you can automate settlement with the confirmed status of received returns and its products.